1. Scope of this policy
This Return Policy explains how to contact Lappyrent LLP about a product purchased from us, rented equipment, or a device handled for repair or upgrade. The appropriate process depends on the type of transaction and the written terms provided at the time of purchase, rental or service.
Because products may be new, used or refurbished, please confirm the applicable return, exchange, warranty and refund terms before completing your transaction.
2. Purchased products
Returns or exchanges of laptops, desktops, components and accessories are not automatic and must be discussed with us. Eligibility may depend on the product, the reason for the request, its condition, the time elapsed, and any product-specific terms stated on the invoice or in writing.
Before buying, ask us to confirm the exact model, configuration, condition, included accessories, warranty (if any), and the return or exchange terms that apply to that particular unit. This is especially important for used and refurbished equipment.
3. How to request a return or exchange review
- Contact us using the phone number or email below and provide your invoice or order reference.
- Explain the issue and when you noticed it. Include the product model and any relevant photographs or error details if useful.
- Wait for our instructions before shipping, delivering or handing back the item. Unannounced returns may be delayed or refused if we cannot identify the transaction.
- Keep the product, packaging, accessories and documents safe while the request is reviewed.
We will review the request against the transaction record and applicable legal requirements, then explain the available next steps.
4. Product condition and inspection
Where a return or exchange is accepted, we may need to inspect the product and verify the reported issue, serial number, accessories and condition. Please do not remove identifying labels or attempt repairs or modifications before inspection unless we have instructed you to do so.
For devices purchased as used or refurbished, normal signs of prior use should be distinguished from a defect or from a condition that was specifically represented in writing. Any issue should be described accurately when you contact us.
5. Refunds and exchanges
If a refund or exchange is approved, the method and timing will be communicated for that specific case and will be subject to applicable law and the original payment arrangement. We do not state a universal refund timeline or a blanket no-questions-asked return period on this page because eligibility may differ by product and transaction.
Any applicable delivery, installation, inspection or other charges will be handled according to the terms disclosed for the transaction and applicable law. No fee should be assumed unless it has been communicated and is lawful.
6. Rental equipment returns
Rental equipment must be returned according to the return date, location, collection arrangement and condition agreed in the rental confirmation or written rental agreement. Please include all supplied accessories and report any fault, damage or missing item when arranging the return.
Returning equipment does not by itself confirm that a rental deposit has been settled or that the rental account is closed. Any inspection, outstanding rental charges, damage assessment and deposit settlement will be handled under the terms agreed for that rental and applicable law. Contact us in advance if you need to request an extension or arrange an early return.
7. Repair and upgrade services
For repair or upgrade work, contact us with the job reference and explain the issue. Service charges, parts, diagnosis, workmanship support and any applicable warranty depend on the work authorised and the terms communicated for that job.
If a device is awaiting collection, please coordinate with us before visiting. Back up important data before service wherever possible; unless agreed in writing, data backup remains the customer’s responsibility.
8. Cases that need individual review
The following circumstances may require additional inspection or review rather than an automatic return: physical or liquid damage, unauthorised repair or modification, missing accessories, a reported issue not reproduced during testing, software or compatibility concerns, accidental damage, or a request made outside the terms stated for the transaction. This list does not override any consumer right or remedy that applies under law.
9. Your rights under applicable law
This policy is not intended to reduce any rights or remedies that cannot lawfully be excluded under applicable Indian law. If you believe a product or service does not conform to what was agreed, please contact us with the transaction details so we can review the matter.
10. Contact us before sending anything back
Lappyrent LLP
Shop No. 41, Old Ideal Market, First Floor, near Ambaji Medical, Kausa, Mumbra, Thane, Maharashtra 400612
Email: info@lappyrentllp.in
Phone: +91 85912 95549
Please include your name, invoice or rental reference, product details and a clear description of your request. Do not send a device until we confirm the appropriate return or inspection process.
Questions about this policy?
Contact Lappyrent LLP before placing an order, starting a rental, or handing over a device for service.