Privacy, handled with care.

1. Overview

This Privacy Policy explains how Lappyrent LLP (“Lappyrent”, “we”, “us” or “our”) handles information when you visit our website, contact us, enquire about equipment, purchase or rent a device, or request repair and support services.

Our services include new and refurbished laptops and desktops, equipment rentals, buyback, hardware upgrades, repairs, components, and corporate or bulk IT requirements. This policy applies to information we receive through our website and our related customer communications.

2. Information we collect

The information we collect depends on how you interact with us. It may include:

• Contact details: name, phone number, email address and delivery or billing address.
• Enquiry and service details: device type, specifications requested, rental duration, repair symptoms, messages, and business requirements.
• Order and rental records: items quoted or supplied, order details, rental dates, invoices, deposits or payments recorded, and communications about returns or support.
• Device information: information you choose to share about a device brought in for diagnosis, repair, upgrade, buyback or data-transfer assistance.
• Technical information: where made available by the website or hosting tools, basic browser, device, log, and site-usage information.

Please do not send passwords, payment-card security codes, or other unnecessary sensitive information in an enquiry form or ordinary email.

3. How we use information

We may use information to respond to enquiries, check stock and suitability, prepare quotations, process purchases or rental requests, arrange delivery or collection, provide repairs and after-sales support, manage invoices and payments, communicate important service updates, prevent misuse, maintain records, and improve our website and services.

We may also use information where reasonably necessary to meet legal obligations, establish or defend legal claims, or protect our rights, customers and property.

4. Sharing and disclosure

We do not publish your contact details as part of ordinary business operations. We may share relevant information with service providers who help operate our website, communications, payment processing, delivery, accounting or technical support; with a business customer or authorised representative where needed to fulfil their request; or with authorities and other parties when required by law or necessary to protect legal rights.

We aim to share only information reasonably needed for the relevant purpose. Service providers may handle information under their own terms and privacy practices.

5. Payments and transactions

Payment methods, payment instructions, rental deposits, billing arrangements and any applicable charges are communicated for the specific transaction. If a third-party payment service is used, its own privacy and security terms may apply. We do not ask you to send card PINs, one-time passwords (OTPs), or full card security credentials to us by email or message.

6. Cookies and website analytics

Our website or its hosting and embedded services may use cookies or similar technologies for essential functionality, security, performance, or usage measurement. Browser settings may let you block or delete cookies, although some site features may not work as intended. Any third-party embedded service may set its own cookies under its own policies.

7. Data security

We take reasonable steps appropriate to the nature of the information to protect it against unauthorised access, loss, misuse or disclosure. No website, email transmission or electronic storage method can be guaranteed completely secure, so please use care when sending information online.

If you hand over a device for repair, upgrade, buyback or service, back up important files beforehand where possible and remove personal accounts or data when appropriate. Unless expressly agreed in writing, you remain responsible for keeping a backup of your data.

8. Retention of information

We retain information for as long as reasonably necessary for the purposes described in this policy, including fulfilling transactions, handling support or disputes, maintaining business and tax records, and complying with applicable law. Retention periods may vary according to the type of record and the circumstances.

9. Your choices and rights

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and legitimate recordkeeping needs. We may need to verify your identity before acting on a request. You may also ask us to stop sending non-essential promotional messages, if any.

10. Third-party websites and services

Our website may link to third-party platforms such as maps, messaging services, social platforms or payment providers. We do not control those services and are not responsible for their content, security or privacy practices. Review their policies before sharing information with them.

11. Children’s privacy

Our services are intended to be arranged by adults or with the involvement of a parent, guardian or authorised organisation. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

12. Changes to this policy

We may update this Privacy Policy as our services, website or legal requirements change. The latest version will be posted on this page with its review date. Continued use of the website after an update indicates that you have had an opportunity to review the updated policy.

13. Contact

For privacy-related questions or requests, contact:

Lappyrent LLP
Shop No. 41, Old Ideal Market, First Floor, near Ambaji Medical, Kausa, Mumbra, Thane, Maharashtra 400612
Email: info@lappyrentllp.in
Phone: +91 85912 95549